Desktop Admin

Desktop Admin

Location: Augusta, ME

Duration: 12+ months

Phone/Skype Hire. Onsite from day 1

Responsibilities

·         Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.

·         Make recommendations on functional and technical improvements to the environment.

·         Participate in performance and volume analysis and design.

·         Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.

·         Provide accurate and complete answers to general use and environment questions in a timely manner.

·         Serve as the point of contact for technology support and services.

·         Serve as the point of integration between the business functions of the department and the technology requirements of the department.

·         Provide desktop computer support.

·         Serve as a point of contact for communication and coordination of service outages.

·         Manage the retirement and disposal of obsolete or broken computer equipment.

·         Coordinate the procurement and installation of new computer hardware and software.

·         Coordinate virus protection software programs within departments.

·         Understand the installation of software patches and upgrades.

·         Provide input for training and/or documentation materials regarding latest technical and functional design changes.

·         Ensure that all work is documented for future reference.

·         Follow quality standards.

·         Ensure effective and reliable backups are being performed.

·         Proactively address customer needs.

·         Communicate accurate and useful status updates.

·         Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;

·         Investigate user problems, identify their source, determine possible solutions, test and implement solutions.

·         Install, configure, and maintain personal computers and other related equipment, devices, and system add ons or upgrades and configure modems, disk drives, CD ROMs, printers, and related equipment.

·         Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.

·         Develop and conduct various training and instruction for system users.

·         Identify utilization patterns and their effect on operation/system availability and performance expectations.

·         Ability to work in a team environment.

·         Strong communication skills; both written and spoken.

Skills Needed

Desktop support experience.

Experience working with ticketing systems.

Strong technical troubleshooting skills.

Strong written and verbal communication skills.