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Junior Windows Server Engineer - W2

PantheonThe Woodlands, TX🇺🇸United States

Quick overview

SeniorityJunior
Work modeOn Site
LocationThe Woodlands, TX, United States
SpringActive DirectoryVMwareAgileSharePointLinuxWindows Server

Job description

What you’ll do:
  • Manage user access in Active Directory. You create accounts, reset passwords, and update group memberships.
  • Watch the team’s shared inbox and ticket queue. Respond to requests and route each one to the right person.
  • Triage incoming issues, judge how serious they are, and escalate to engineers when needed.
  • Join SWAT calls and outage bridges during business hours, about one or two a week. You find the right local contacts and keep teams focused on the fix.
  • Handle minor server fixes and routine maintenance on Windows servers, such as scheduling and checking patches.
  • Create and track change requests that follow the team’s change management steps.
  • Coordinate with teams around the world, including a partner team in Kuala Lumpur.
  • Keep documentation current, including procedures, knowledge articles, and lessons learned.
  • Support data cleanup work, including configuration management database (CMDB) records, SharePoint sites, and software license tracking.
What you bring
Required
  • Basic Active Directory skills for accounts, passwords, and groups. Coursework counts.
  • Working knowledge of Windows Server
  • Hands-on IT experience in help desk, desktop support, or server administration
  • Experience working tickets in any ticketing system
  • Clear written and spoken communication, and comfort working with teams in other time zones
  • Strong organization when you’re handling several requests at once
  • Ability to work onsite full time in Spring, TX
Preferred
  • One to two years in a similar support or admin role
  • Linux experience
  • VMware or Nutanix experience
  • ServiceNow experience
  • SharePoint administration
  • CMDB or data governance experience
  • Familiarity with Agile ways of working

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