Dispensary Manager

Essential Functions:

Lead and manage daily operations for assigned retail dispensary location, including scheduling, staffing, and store readiness
Supervise Assistant Managers and Retail Associates, fostering a culture of accountability, professionalism, and patient-centered care
Lead hiring, onboarding, and training for the store team; conduct performance reviews, coaching, and corrective action in partnership with HR
Ensure strict adherence to all state cannabis regulations, company SOPs, and security standards
Serve as primary key holder; ensure opening and closing procedures, alarm, vault, and security protocols are completed and documented
Oversee cash handling, reconciliation, and deposit accuracy; ensure compliance with internal controls
Own store inventory accuracy, including receiving, cycle counts, full audits, discrepancy investigation, and coordinating restocking to meet patient demand
Act as the site compliance lead, including DPS and CURT requirements, incident reporting, and ensuring all team members maintain active DPS registration
Manage loss prevention, including follow-up on inventory and cash discrepancies, investigations, and corrective action
Escalate & Coordinate facility maintenance and vendor service issues (e.g., security systems, HVAC)
Resolve patient and operational escalations promptly and professionally, both in-store and over the phone
Prepare, analyze, and report weekly and monthly KPIs
Carry out regional and company goals and initiatives at the store level
Work scheduled floor shifts alongside the team, including patient pickups, POS transactions, and order staging, while maintaining oversight of overall store operations
Ensure a clean, organized, well stocked, professional retail environment
Maintain strong product & industry knowledge
Other Duties as assigned

Additional Responsibilities:

Implement new retail processes, technologies, and training programs
Share patient feedback, retail trends, process improvements and local market observations with leadership
Ensure compliance readiness during inspections and audits, support quality assurance initiatives.
Support local events, outreach, and delivery initiatives

Minimum Qualifications:

2–3+ years of retail management experience, including hiring, scheduling, and managing team performance; cannabis, pharmacy, or healthcare retail experience preferred
Must be at least 21 years of age
Ability to obtain and maintain DPS registration and pass a background check
High school diploma or equivalent required; bachelor’s degree preferred
Ability to work evenings, weekends, and holidays as scheduled, and to cover other locations as needed