Patient Service Representative

A non-exempt medical office position responsible for front office processes in the physician practice.

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.

• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.

• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.

• Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary.

• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.

• Assists in checking out patients and assists them with referral processing and scheduling process

• Collects co-pays and posts charges.

• Charge entry and patient balance processing. 

• Distributes information to patients regarding office policies, procedures, information about the practice, etc.

• Explain and enroll patients in the patient portal.

Education

Required: High school diploma or equivalent

Preferred: Associate degree

Experience

Preferred: 6 months in healthcare setting

Certifications

Required: AHA BLS
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