Senior Manager, Office of the CSO

We’re building the AI-driven future of customer success, from retention to growth!

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role:

We’re looking for a full-time Senior Manager, Office of the CSO to join our Security team reporting to the Chief Security Officer. This role is a remote role based in the USA.

In this role, you'll play a key role in building Gainsight's security trusted-advisor function by supporting enterprise sales engagements, articulating Gainsight's security posture to CISOs, CIOs, and executives, and building out the program alongside the Chief Security Officer. This is a great opportunity for someone who thrives in a fast-growing, cloud-first environment and enjoys working cross-functionally with teams like GTM, Engineering, and Security. The ideal candidate brings strong skills in security operations and engineering, enterprise sales enablement, and executive communication and storytelling.

What You'll Do:

• Support GTM and Customer Service for all security concerns with our prospects, customers and partners

• Build out the success criteria for supporting the business

• Work closely with engineering and security to help define the product roadmap based on customer needs.

• Attract, mentor, and retain a world-class team of security strategists. Foster a culture of excellence, innovation, and continuous learning to meet the evolving needs of the organization

This role may require occasional travel (up to 10-20%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

What We're Looking For:

• 5+ years of Security Leadership

• 7+ years of experience with compliance, security engineering and application security

• Proven experience supporting enterprise sales cycles or acting in a customer-facing advisory role.

• Ability to communicate effectively with both technical and non-technical executive audiences.

• Strong presentation, storytelling, and influencing skills.

Nice-to-have skills or experience:

• Experience managing a security team supporting GTM

• Experience developing whitepapers, and point-of-view content on modern security architectures and trends.

• Security Certifications (CISSP, CISA, CISM etc.)

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

• The starting base salary range for this role is $185,000 - $202,800 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.

• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.

If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.