On-Site IT & AV Support Technician

The ideal candidate has a strong technical foundation, excellent customer service skills, and experience supporting both IT infrastructure and AV technologies in a professional environment.

Key Responsibilities

IT Support

• Deploy and configure standard desktop and laptop systems.
• Perform password resets and account assistance.
• Troubleshoot basic Microsoft 365 issues, including Outlook, Teams, and Office applications.
• Provide workstation support and resolve end-user tickets.
• Perform physical workstation setups, user relocations, and office moves.
• Maintain accurate documentation of support requests and resolutions.

Audio/Visual Support

• Operate and support Crestron touch-panel systems.
• Troubleshoot conference room audio/video passthrough issues.
• Launch and support hybrid meetings using Microsoft Teams and other conferencing platforms.
• Test and verify microphones, speakers, cameras, and presentation equipment before meetings and events.
• Perform routine inspections and preventative maintenance on conference room technology and presentation theater equipment.
• Ensure AV systems are fully operational in member- and community-facing environments.

Qualifications

• Experience providing on-site desktop support in a professional environment.
• Hands-on experience supporting conference room AV technologies.
• Familiarity with Crestron touch-panel systems.
• Working knowledge of Microsoft 365 applications and basic troubleshooting.
• Experience with desktop/laptop deployment, user account support, and workstation setup.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to prioritize multiple support requests while maintaining a professional demeanor.

Preferred Qualifications

• Experience supporting hybrid meeting technologies.
• Familiarity with presentation theaters or large meeting spaces.
• Experience maintaining conference room technology and AV equipment.
• Knowledge of audio, video, and presentation hardware best practices.

Desired Candidate Profile

The successful candidate is a polished, dependable IT professional with a proven ability to provide exceptional customer service while supporting both desktop IT and audiovisual technologies. They are comfortable working in high-visibility, member-facing environments and possess the professionalism, technical aptitude, and hands-on AV experience needed to ensure seamless technology experiences for users and events.