Customer Service Representative

We are seeking a reliable and customer-focused Consumer Services Representative to assist customers with utility-related questions, billing disputes, service concerns, and payment arrangements. This role is ideal for someone who is patient, professional, compassionate, and comfortable handling challenging customer conversations while following established policies and procedures.

Qualifications

• 3+ years of professional customer service experience in an office, call center, or similar environment.
• High school diploma or equivalent.
• Excellent communication, listening, and problem-solving skills.
• Strong ability to remain calm and professional when dealing with upset customers.
• Ability to follow established policies, procedures, and regulations.
• Spanish language skills are a strong plus.
• Government or public-sector customer service experience is preferred.
• Must be dependable and committed to a long-term onsite assignment.