Marketing Specialist, Acquisition Marketing

Job title : Credit Bureau Reporting Remediation Specialist
Location : Any US; slight preference to EST/CST
Duration: 12 months; with possible extensions
MUST HAVE: The ability to perform Root Cause Analysis will be critical to review an issue, determine if root cause is accurate and if the customer impact has been resolved before starting the remediation.

Responsibilities

Research and understand the requirements for accurate bureau reporting while balancing the systemic nuances within multiple Systems of Record (SOR).
This role is responsible for assisting Functional Remediation Specialists with the following critical knowledge:

• Understanding and application of guidance from the Credit Reporting Resource Guide
• How accounts flow from account# to account# within the lifecycle from acquisition to end of life
• Find, read, and understand the fields and data in our SOR and data warehouses, particularly the fields used to create bureau reporting
• Assist in identifying accounts in scope for bureau remediation concerns
• Perform pre-and-post remediation validation
• Perform Root Cause Analysis (RCA) to:
• Create Audit-ready documentation for all steps along the way
• Create and update job aids updated for newly identified process nuances or process changes as applicable

• 3+ years strong working knowledge of the Client, Vision+ and/or DM (Debt Manager - recovery/collections) system
• 5+ years previous work in credit bureau disputes
• Skills that are a plus but not a requirement include:
• Cross functional background
• Previous work in fraud
• Knowledge of ACQA system
• Knowledge of Client Query tool (ODS)
• Root Cause Analysis skills