IT Support Engineer

Location: Whiteley, Hampshire
Contract: Full Time, Permanent
Salary: £26,000 - £28,000 per year

About the role:

We're looking for an enthusiastic and customer-focused IT Support Engineer to join our Technical Operations team in Whiteley.

This is a hands-on role providing face-to-face support to colleagues across our Whiteley office, alongside remote support for employees working from home and other Onecom locations. You'll play a key part in ensuring our people have the tools, technology, and support they need to work effectively every day.

This role offers an excellent opportunity for someone with IT support experience, or an individual at the early stages of their IT career, looking to develop their skills across end-user support, device management, Microsoft technologies, and workplace IT operations.

What makes you a great fit:

Customer-Focused: You enjoy helping people and are committed to delivering an excellent support experience.

Technical Problem Solver: You can diagnose and resolve hardware, software, and user issues efficiently.

Clear Communicator: You can explain technical concepts and solutions clearly to non-technical users.

Organised & Detail-Oriented: You maintain accurate records, manage multiple priorities, and ensure tasks are completed thoroughly.

Proactive Team Player: You work well independently and collaboratively, taking ownership of issues while supporting the wider team.

IT Support Experience: You have experience providing IT support through work, apprenticeships, placements, or education.

Microsoft Technology Knowledge: You are familiar with Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint.

Networking Fundamentals: You understand basic networking concepts including Wi-Fi, LAN, VPN, and IP addressing.

Key responsibilities:

• Act as the primary on-site IT support contact for the Whiteley office.

• Provide responsive support to colleagues both in person and remotely.

• Build, configure, and deploy laptops and desktops for new starters and replacement devices.

• Support onboarding and offboarding processes, including equipment allocation and recovery.

• Maintain accurate IT asset records and equipment inventories.

• Manage IT stock levels and coordinate equipment ordering when required.

• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.

• Assist with user account administration, MFA setup, and access requests.

• Ensure devices remain secure, compliant, and fully patched.

• Support meeting room technology, printers, and shared office IT equipment.

• Log, update, and manage tickets within the IT support system.

• Maintain support documentation and user guides.

• Assist with hardware refreshes, office moves, and wider IT projects as required.

Our dream candidate:

• Experience with Microsoft Intune

• Knowledge of Windows Autopilot

• Familiarity with Microsoft Entra ID (Azure AD)

• Experience working with Active Directory

• Understanding of IT Asset Management

• Knowledge of Device Lifecycle Management

• Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or equivalent

Perks for Our People:

🌟 Holidays: 25 days annual leave + bank holidays, with buy/sell options

🌟 Other Leave: Birthday day off, 12 paid flexible hours, and a Volunteer Day

🌟 Lifestyle: 9% combined pension contribution and 4x salary life assurance

🌟 Rewards: Quarterly and annual employee awards, plus discounts on technology

🌟 Development: Access to our In-House Training Academy

🌟 Wellbeing: 24/7 mental health support, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, and financial wellbeing support

Everyone belongs at Onecom

We believe diverse teams bring fresh perspectives, better ideas, and greater innovation. That's why we're committed to creating an environment where everyone feels valued, respected, and empowered to bring their authentic selves to work.

We welcome applications from people of all backgrounds, experiences, identities, and perspectives.