Front Desk Security Counselor - 2001535

Job Title: Front Desk Security Counselor

Location: Bronx, New York

FLSA Status: Full Time,Non-Exempt

Classification: Professional

Department: Beacon of Hope Congregate Programs

Reports to: Program Director of Manager

Supervisory Responsibilities: Yes: ____ No: ___X ____

Salary: $23.47-$25.11

Summary: The Front Desk Security Counselor is primarily responsible for providing good customer service and exercising good judgement in managing the residence during the overnight hours. The Front Desk Security Counselor may participate in any of the activities consistent with a Residential Counselor’s scope of responsibilities by helping residents learn community life skills appropriate to their needs as recorded in their comprehensive service plan so that they may grow toward more independent lives.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

 1.    Monitor and maintain the environment to ensure it is safe and secure.

2.    Document significant building activities and/or information in the Communication Logbook.

3.    Ensure all building visitors provide identification and sign in the Visitor Log.

4.    Manage incidents and intervene appropriately to minimize risk of potential harm to all. Notify the program’s Manager and document events in the appropriate forms.

5.    Help with the maintenance of the environment consistent with the program’s design and residents’ needs.

6.    Provide ongoing counseling support to residents as needed.

7.    Document all services and interactions in residents’ case records.

8.    Attend all meetings as required by the Program, BOH Division, or as instructed by CCCS.

9.    Where applicable, supervise medication distribution to residents and track such with shift and weekly counts.

10.   Where applicable, prepare meals for residents, by setting up, cooking, and cleaning up such.

11.   When needed, escort clients into the community for medical benefits, or other relevant appointments.

12.   Assist with conducting monthly fire drills.

13.   Assist in planning and carrying out recreational activities with residents.

14.   Follow all regulations and/or program guidelines outlined by the New York State Office of Mental Health.

15.   Adhere to personnel and residential policies and procedures as outlined in the CCCS Personnel Policies and Procedures Manual and BOH Policies and Procedures Manual, respectively.

16.   Perform other duties, consistent with the goals and objectives of the program, as assigned by the Program Manager and/or Administration.

Position Type and Expected Hours of Work

This is a full-time position. Must be able to work flexible/shift schedule and be available for emergencies.

Working conditions and physical demands required

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

·      Ambulate, remain in a stationary position, occasionally carry and move 10 pounds, ascend/descend stairs, place items above and below the head, and continually reposition during working hours.

·      Exposure to routine cleaning products and household chemicals.

·      Travel locally using public transportation, Traverse City streets, and be exposed to outside weather conditions while escorting clients.

·      Assist clients in daily living tasks such as cooking, cleaning, packing, laundering, etc. requiring moving, transporting, positioning, using cooking utensils, and/or positioning objects.

·      Work with clients who require consistent and comprehensive support.

·      Work under potentially stressful conditions.

·      Speaking and hearing is sufficient to communicate effectively by phone or in person at normal volumes.

·      Vision adequate to read correspondence, computer screen, forms, etc.

·      Remain in a stationary position at a workstation and use a computer approximately 65% of the time.

·      Ability to sit and/or stand for long periods of time.

·      Good manual dexterity to operate computers.

Qualifications:

Education and/or experience required:

·      High School Diploma.

·      Experience relevant to helping individuals with serious mental illness or similar population.

·      Experience with providing security is a plus.

Skills and/or competencies:

•    Good judgment

•    Strong customer services skills

•    Ability to effectively manage time.

•    Ability to keep program’s Manager well-informed.

•    Ability to learn CPR/First Aid and maintain certification.

•    Ability to work cooperatively and patiently with others.

•    Ability to work well independently and as part of a team.

•    Willing to work flexible hours and be available for emergencies as needed.

•    Ability to remain calm and focus on emergency situations.

•    Ability to handle multiple tasks and shift between responsibilities.

•    Ability to express thoughts clearly and concisely both verbally and in writing.

•    Ability to work proactively, problem solve and think critically and strategically.

•    Ability to effectively respond to crises and manage and minimize agency risk.

•    Ability to work effectively with others and demonstrate conflict resolution skills.

•    Ability to appropriately assess and respond to situations, including ability to de-escalate residents.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.

We believe in fostering a collaborative and inclusive work environment where your talent and skills are recognized, and you have the opportunity to grow both professionally and personally. We offer opportunities for professional development as well as the tools necessary to succeed in your career. Additionally, we provide competitive compensation and benefits, such as:

Full Medical, Vision and Dental coverage

Retirement plans

Paid time off including holidays – starts at 30 days

Flexible Spending Accounts

Tuition Reimbursement and other professional development programs