Desktop Support Engineer - Level 2 - 2nd & 3rd Shift - Onsite - Long Term Contract - Newark, NJ - B4197B

Our direct client is looking for 2 qualified Desktop Support Engineer - Level 2 for 2nd shift (5 days, fully onsite, Tuesday to Saturday 4pm-12am) and 3rd shift (5 days, fully onsite, Tuesday to Saturday 12am-8am) for 24x7 Team for long term contracts in Newark, NJ.

J0B DESCRIPTION:
- Provide Level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
- Involves some travel to other NJ Transit sites.
- Install hardware and software on workstations.
- Set up and maintain network and telecommunications systems.
- Manage Windows Active Directory and Exchange.
- Troubleshoot LAN, server, wi-fi and connectivity issues.
- Utilize ticketing system, when necessary.
- Re-image computers, perform data migrations and restorations.
- Work closely with other IT employees on system maintenance and configuration projects.
- Work closely with other SLA employees on interdepartmental projects.
- Maintain accurate asset management records. 
- Work with vendors and manufacturers on repair and maintenance of IT equipment.
- College degree and/or 4-6 years' experience.
- Ability to help employees solve hardware and software problems.
- Experience with Windows Active Directory& Office 365.
- Experience troubleshooting network issues in large office setups.
- Experience supporting and troubleshooting printer systems.
- Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
- Strong customer service and communication skills.
- Experience with a scripting language preferred.
- Must be able to work on Saturdays and certain Holidays.
- Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
- MDM experience, specifically Airwatch, is a plus.

SKILL MATRIX (2nd Shift):
- Install hardware and software on workstations - Required 
- Set up and maintain network and telecommunications systems - Required
- Manage Windows Active Directory and Exchange - Required

SKILL MATRIX (3rd Shift):
- Troubleshoot Desktop LAN, server, wi-fi and connectivity issues - Required 
- Utilize ticketing system to track email submissions and managing phone support efforts - Required
- Manage Windows Active Directory and Exchange - Required 

Question 1: Where is the candidate currently geographically located? City/State
Question 2: Please confirm if candidate is comfortable working 100% onsite for (Tues to Sat 4pm-12am shift) or (Tues to Sat 12am-8am shift) or Both ?

Location: 100% Onsite, Newark, NJ
Type: Long Term Contract