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ServiceNow SME (ITIL )

ConfigUSAUnited States🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationUnited States
Stakeholder ManagementScrumCADServiceNowRESTSOAPJavaScriptAgileITIL

Job description

Required Skills & Qualifications
Bachelor’s degree in computer science, Information Technology, or related field.
5+ years of hands-on ServiceNow experience.
Strong knowledge of ITIL processes and frameworks.
Experience in ServiceNow administration and development.
Expertise in:
Service Catalog
Flow Designer
IntegrationHub
Reporting & Dashboards
CMDB
Discovery
Service Portal
Hands-on experience with JavaScript, REST APIs, SOAP APIs, and web services.
Strong troubleshooting and problem-solving skills.
Experience working in Agile/Scrum environments.
Excellent communication and stakeholder management abilities.
Preferred Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (CIS)
ITIL Foundation Certification
ServiceNow Certified Technical Architect (CTA) (Preferred)
Key Competencies

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