Salesforce Solution Architect - Q2C

We are seeking a highly experienced Salesforce Solution Architect to oversee and optimize our Quote-to-Cash (Q2C) technology ecosystem. This role is responsible for aligning Salesforce Sales Cloud, CPQ/RCA, Salesforce Service Cloud and hybrid ERP systems with business objectives to enable efficient, scalable, and high-quality operations.

The ideal candidate combines strategic vision with hands-on leadership, bringing deep expertise in Q2C processes, global team management, and platform consolidation—particularly in post-acquisition environments. This position offers a unique opportunity to shape our enterprise platform strategy across Sales, Operations, and Finance functions.

·         Serve as the primary IT leader for the Quote-to-Cash domain, ensuring alignment of technology solutions with business goals.

·         Partner with Sales, Finance, Operations, and other stakeholders to identify and implement process and system improvements.

·         Collaborate with a blended team of onshore and offshore IT resources to deliver enhancements, integrations, and support services on time and within quality standards.

·         Define and drive the platform strategy and roadmap for Salesforce, CPQ, Field Services and ERP systems, focusing on simplification, scalability, and superior user experience. (Experience with Infor Syteline preferred.)

·         Lead platform rationalization and integration initiatives, particularly in the context of mergers and acquisitions.

·         Establish and uphold service delivery standards, SLAs, and best practices across platforms and teams.

·         Collaborate with enterprise architecture, cybersecurity, and infrastructure teams to ensure compliance, resilience, and alignment with enterprise standards.

·         Act as an escalation point for critical incidents, driving problem resolution and continuous improvement in system reliability and user satisfaction.