Senior Product Designer, Venues - Resy

Lead design work from discovery and concept through detailed design, delivery, and iteration for complex B2B SaaS workflows across restaurants, wineries, venues, and internal operations.

Identify the right design artifacts to create based on project needs, ambiguity, and timeline, including journey maps, service blueprints, user flows, wireframes, prototypes, interaction models, and high-fidelity specifications.

Lead customer conversations, usability sessions, and other research activities; synthesize findings into clear insights, recommendations, and product opportunities.

Translate customer feedback, business requirements, product data, and technical constraints into usable, scalable product experiences.

Prototype product concepts, workflows, and interaction patterns using Figma and AI-enabled prototyping tools to explore directions, evaluate tradeoffs, and align partners quickly.

Think holistically about the product ecosystem, including upstream and downstream dependencies, cross-platform consistency, edge cases, permissions, settings, data states, and operational workflows.

Partner closely with product managers, engineers, design leads, researchers, data partners, and cross-functional stakeholders to define requirements, align on priorities, and deliver against shared goals.

Present design decisions, rationale, tradeoffs, and product strategy clearly to peers, partners, and cross-functional leadership.

Use and contribute to design systems, UX patterns, and product standards to ensure consistency, accessibility, and quality across the Global Dining, Resy & Venues experience.

Identify opportunities to improve team process, tooling, and collaboration practices in ways that help the team move faster and produce higher-quality work.

Engage with other designers to exchange ideas, share skills, provide feedback, and contribute to a strong design culture.

Has at least 5 years of hands-on experience in or with a product design organization.

Has experience designing B2B SaaS products, operational tools, enterprise workflows, marketplace platforms, or other complex systems.

Demonstrates strong product thinking, including the ability to understand the problem being solved, who it is being solved for, and how design decisions connect to customer and business outcomes.

Has experience leading customer research activities, including planning conversations, talking directly with customers, facilitating usability testing, and synthesizing findings into actionable product and design direction.

Demonstrates strong UX skills across information architecture, multi-step flows, cross-platform experiences, prototyping, and high-fidelity execution.

Can handle complex projects, identify edge cases and dependencies, and bring clarity to ambiguous problem spaces.

Has strong visual and interaction design judgment, including layout, typography, hierarchy, accessibility, usability, and systems thinking.

Has expert knowledge of Figma and experience building organized, component-driven designs in a fast-paced product environment.

Is comfortable prototyping with AI-enabled tools and open to experimenting with new tools and process enhancements.

Communicates proactively and clearly, with strong attention to detail and a low-ego, collaborative approach.

Can share design solutions, rationale, and strategy in an engaging way with peers, partners, and leadership.

Has experience working closely with product and engineering partners in a cross-functional product development model.

Experience designing native iOS app experiences is a plus.

Has a portfolio of relevant product design work that illustrates your role, process, decision-making, and impact in solving specific customer and business problems.

Figma

AI-Design Workflows

Design Systems and Accessibility Design

Product Strategy and Requirements Gathers

Design Strategy and Thinking

Wireframing, Prototyping, and Interaction Design