Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users. This is a Contract position for a detail-oriented individual who can resolve everyday hardware, software, and account-related issues while delivering dependable customer support. The ideal candidate is comfortable working with Microsoft Windows environments, handling service desk requests, and troubleshooting desktop problems efficiently.

Responsibilities

Deliver front-line technical support for desktop, laptop, and Windows-related issues reported by employees. Investigate and resolve service desk tickets in a timely manner, ensuring clear communication and accurate issue tracking. Support user account access and permissions within Active Directory, including routine maintenance and updates. Diagnose common hardware, software, and operating system problems and apply practical solutions to restore productivity. Set up, configure, and maintain end-user devices and workplace technology as needed.

Escalate more complex incidents when necessary while documenting troubleshooting steps and outcomes. Assist with Microsoft Windows 10 support tasks, including user guidance, configuration adjustments, and issue resolution. Requirements
Experience providing help desk or desktop support in a detail-focused IT environment. Working knowledge of Active Directory for user account administration and access support. Familiarity with Microsoft Windows and Windows 10 troubleshooting in a business setting. Ability to perform basic technical diagnosis across hardware, software, and desktop systems.

Experience managing and responding to service desk tickets with strong attention to detail. Strong communication skills with the ability to support users in a clear and effective manner. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.

Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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