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IT Support Engineer Casa Grande

Alleare ConsultingCasa Grande, AZ🇺🇸United States

Why this role stands out

This on-site IT Support Engineer role offers a fantastic opportunity to gain broad experience supporting manufacturing plant operations and contributing to company-wide technical initiatives. You'll thrive if you're a proactive, customer-focused individual with strong Windows troubleshooting skills looking to expand your technical expertise within a reputable consulting firm. Apply today to join a dynamic team and make a tangible impact!

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationCasa Grande, AZ, United States
AzureAndroid

Job description

IT Support Engineer
Fulltime
Casa Grande, AZ (on-site)
IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client’s team and work on-site at their Casa Grande, AZ. office. This role will support the manufacturing plant. Candidate should also be willing to travel occasionally (1-3 trips per year) to train at the corporate headquarters.
The day-to-day responsibilities include maintaining ticketing queue, applications support, basic networking, and troubleshooting/configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system-wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.
RESPONSIBILITIES:

  • Proactively monitor network infrastructure and respond rapidly to issues
  • Serve as primary contact for local PC, server, and network technologies
  • Configure and deploy workstations, servers, and network hardware
  • Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
  • Update progress and resolution for reported issues within ticketing system
  • Create and update technical and end user training materials
  • Provide high quality support to end users


REQUIREMENTS:

  • Self-motivated, energetic, organized, and customer service focused
  • Communicate effectively to end user and other IT team members
  • Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices
  • Proven record of supporting and provisioning technical solutions
  • Possess a drive to learn and teach
  • Possess effective troubleshooting skills, be methodical and detail oriented
  • Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
  • Technical knowledge of cabling installation and troubleshooting
  • Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.


PREFERENCES (familiarity with):

  • Fresh Service – Helpdesk software
  • Smart devices –iPhone /iPad/ Android
  • Printer/Print server support
  • Microsoft Cloud Technology – Intune, Azure AD, O365
  • Computer – Lenovo ThinkPad / HP
  • Messaging – Microsoft Exchange
  • Collaboration – Microsoft SharePoint and Teams
  • Backup and recovery software – Acronis and Avamar
  • Switches and routers – Cisco and Brocade


**To view all of our open positions, please visit: .

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