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Forward Deployed Engineer (FDE) - Gemini Customer Experience (Gemini CX/Conversational AI)

SoftPath Technologies LLCSunnyvale, CA🇺🇸United StatesPosted 8 Sept 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to be at the forefront of AI-powered customer experience, designing and deploying cutting-edge solutions with Gemini CX. You'll thrive here if you have a strong engineering background with hands-on conversational AI and integration experience, eager to collaborate directly with enterprise clients and Google Cloud teams. Apply now to shape the future of customer interactions!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Sunnyvale, CA, United States
Posted
Yesterday
Stakeholder Management

Job Description

Hi,
 
Role : Forward Deployed Engineer (FDE) – Gemini Customer Experience (Gemini CX/Conversational AI)
Location: Sunnyvale, CA (then Hybrid 3 Days Onsite/2 Days Remote)
 
 
About the Role
We are looking for experienced Forward Deployed Engineers (FDEs) to work directly with enterprise customers and Google Cloud teams on designing, building, and deploying next-generation AI-powered customer experience solutions using Gemini Customer Experience (Gemini CX) and related Google Cloud technologies.
The ideal candidate combines strong software engineering fundamentals with hands-on experience in conversational AI, agent architectures, enterprise integrations, and customer-facing solution delivery. This role requires working closely with enterprise stakeholders to translate business requirements into production-ready AI solutions.
Key Responsibilities
  • Design and implement AI-powered customer experience solutions using Gemini CX.
  • Build, configure, and deploy conversational agents, virtual assistants, and agentic workflows.
  • Develop integrations between Gemini CX and enterprise systems, applications, APIs, databases, and third-party platforms.
  • Design secure API architectures and integration patterns.
  • Build custom tooling, automation frameworks, orchestration workflows, and deployment accelerators.
  • Develop data pipelines, telemetry, monitoring, and observability capabilities for deployed solutions.
  • Work directly with customer engineering, product, and business teams to understand requirements and deliver solutions.
  • Troubleshoot deployment issues and optimize solution performance in production environments.
  • Collaborate with Google Cloud and partner teams on solution architecture and delivery.
  • Support customer workshops, solution design sessions, proof-of-concepts, and production rollouts.
Required Technical Skills
Gemini CX / Conversational AI
Required (primary platform – hands-on experience is mandatory):
  • Gemini Customer Experience (Gemini CX) – including hands-on experience across:
  • Agent architectures
  • AI agent development
  • Agentic workflow orchestration
  • Generative AI applications
  • Multimodal AI solutions
 
Customer Engagement Technologies
Baseline / working knowledge of one or more (not required to be deep expertise):
  • Customer Engagement Suite (CES)
  • Contact Center AI (CCAI)
  • Dialogflow CX
  • Dialogflow ES
  • Agent Assist
  • CCAI Insights
 
Core Engineering Competencies
Strong experience in:
  • Agent building
  • Backend integrations
  • Secure API architecture
  • Data pipelines
  • Telemetry
  • Custom tooling
Preferred Qualifications
  • Participation in Google GECX Bootcamp.
  • Google Cloud certifications.
  • Certifications related to:
    • Gemini CX
    • Customer Engagement Suite (CES)
    • Contact Center AI (CCAI)
    • Google Cloud Architecture
    • Google Cloud Development
  • Experience working directly with enterprise customers in a consulting or services environment.
  • Experience working in customer-facing technical roles.
Domain Experience (Preferred)
  • Telecommunications
  • Communications Service Providers (CSPs)
Ideal Candidate Profile
The ideal candidate has:
  • Strong software engineering background.
  • Experience building AI-driven customer engagement solutions.
  • Ability to work directly inside customer environments.
  • Excellent communication and stakeholder management skills.
  • Comfort operating in ambiguous, fast-paced environments.
  • Experience taking solutions from design through production deployment.
 

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