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Salesforce Service Cloud Voice W2 Only

Encore Consulting ServicesUnited States🇺🇸United StatesPosted 8 Sept 2026

Why This Role Stands Out

This remote Salesforce Service Cloud Voice role offers a fantastic opportunity to leverage your expertise in designing and implementing innovative contact center solutions, directly impacting customer interactions. If you thrive on technical challenges, CRM integration, and leading teams to deliver scalable voice experiences, this position is an excellent next step for your career growth. We encourage you to apply and explore how your skills can contribute to this exciting project.

Quick Overview

Seniority
Mid Senior
Work mode
Remote
Location
United States
Posted
17 hours ago
SalesforceCRM

Job Description

Client: IGM
Role: IVR-Contact Center Solution Architect
Position: Salesforce Service Cloud Voice
Location: US Remote


* Experience on Designing, Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system (Amazon Connect preferred).
* Should have expertise in CRM, Telephony Knowledge, Customer Service Operations to deliver optimized and scalable voice experiences.
* Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems.
* Experience in Implementing Omni-channel Routing for Voice and Digital Channels, also Salesforce Agent Force.
* Experience Customizing Salesforce Components: Apex, Flows and Process Builders.
* Translate the Business Requirement into Scalable Contact center Designs, and Technical-Specifications.
* Design SCV Solutions: Integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions.
* Understanding and experience on IVR Flows, Queues, Routing Profiles and Contact Lens.
* Support Deployment and Lead the Teams.
* Good to have experience working with Telephony Provider Platform with the Services (Preferably Amazon connect).

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