Technical Service Delivery Manager (Technical Account Manager)

Role: Technical Service Delivery Manager (Technical Account Manager)
Location: London, UK - With Occasional onsite presence)
Type of role: 6 Month Contract with Potential extension
Payrate: 28 Per Hour - 32 Per Hour Inside IR35

Target Industry: Service Providers / Networking Telecoms

Are you an operational leader with a solid foundation in network infrastructure and crisis management? We are looking for a Technical Account Manager to act as the primary operational liaison for key Service Provider clients across Northern Europe and the UK.

What You'll Do

• Drive Incident Escalations: Act as the critical point of escalation during high-priority network outages (Sev-1/Sev-2), coordinating cross-functional engineering teams to ensure rapid resolution.
• Client Relationship Management: Build trust with client operations teams, keeping stakeholders informed and delivering post-incident Root Cause Analyses (RCA).
• Maximize Availability: Partner with specialized technical teams and lead operational Quarterly Business Reviews (QBRs) to drive continuous service improvements.

What We're Looking For

• 3+ years of experience in Technical Account Management, Incident Escalation, or Service Delivery within networking/telecoms.
• Strong background in ITIL framework (Incident, Problem, and Change Management) and SLA management.
• High-level understanding of routing, switching, and IP networking concepts (Cisco, Juniper, or similar ecosystems).
• Exceptional communication skills with the ability to bridge technical engineering teams and client executives.

If you have a strong combination of technical networking knowledge and customer-focused service delivery experience, we'd love to hear from you.

This is an urgent opportunity where the hiring manager is looking to interview asap, if interested then apply with a copy of your CV or send your CV to khushboo .co .uk

Randstad Technologies is acting as an Employment Business in relation to this vacancy.