Field Services Engineer (South Region) - Nationwide

Field Services Engineer (South Region) - Nationwide

Places for People, we hire People, not numbers. So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for. Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and colleagues.

So, what are you waiting for? Join a community that cares about you!

Role Purpose: Join our dynamic IT team and play a critical role in achieving our ambitious goals. As an IT Field Services Engineer, you will support the delivery of our Homes Plus Telephony project within the IT Operations Team, ensuring the seamless implementation and maintenance of telephony prior to the Openreach analogue switch off.

Where will you be working: Using our offices in London as a base this is a field-based role which requires national travel to all our sites and offices

Key deliverables include, but are not limited to:

• Supporting all aspects of the delivery and maintenance of telephony.
• Implementing networking and remote solutions as defined within the programme
• Solution support provided remotely or on site.
• Management and ownership of field service requests raised by our customers.
• Input into customer self-service ideas and improvements.

Skills and Experience Required:

Proven track record of dealing with a broad range of customers with varying technical skills. Experience working on an IT service desk and/or software engineering team, diagnosing and solving technical problems including mobile and desktop operating systems and applications. Demonstrable experience in providing end-user support for a range of technologies, including Telephone systems, hubs, switches, routers, Cat 5, Cat 6, and fibre networking. Strong knowledge of end-user computing environments, devices (desktops, mobiles, laptops, tablets), and basic hardware management. Detailed knowledge of the Telecoms industry, including awareness of new or revised solutions and improved processes. Full UK driving licence.

Preferred Qualifications

Advanced knowledge of Microsoft Office 365 administration and Microsoft products including Excel, Access, PowerPoint, MS Project, MS Teams, Visio, Project Centre. ITIL Foundation certification.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package - 35 days annual leave (including bank holidays) with the option to buy or sell leave Cashback plan for healthcare costs - up to 500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities