Product Owner

Job Title/Role Name : Product Owner Work Location (City, State) : San Antonio, Texas Experience level (Years) : 8+
Must have skills :Jira, CPO
Preferred skills
Jira, NICE Performance Management (NPM) or NICE WFM, Microsoft Office Suite
The role regularly uses NICE Performance Management or NICE WFM and Jira to support business operations, troubleshoot issues, and deliver solutions that improve coaching and performance management processes.
Job Description

• Manage the product backlog and prioritize work items based on business value.
• Partner with stakeholders to refine business requirements and desired outcomes.
• Write detailed user stories and acceptance criteria.
• Facilitate backlog refinement, sprint planning, and solution reviews.
• Coordinate with developers, QA teams, architects, and business partners throughout software development.
• Support testing activities, defect resolution, and production validation.
• Assist with platform adoption initiatives and user onboarding.
• Support integrations between NICE applications and other systems.
• Provide production support and issue triage as needed.
• Ensure solutions meet business objectives and compliance requirements.