Operations Program Manager

Job#: 3049805

Job Description:
Operations Program Manager

Location: Seattle, Washington (Onsite)

Role Overview

We are seeking a Program Manager to own partner onboarding and operations for a large-scale streaming service. This role involves managing onboarding projects with cross-functional teams, including Business Development, Product, and Engineering. The position serves as the operational point of contact for partners and will translate partner feedback into actionable tooling requirements to ensure a seamless launch and post-launch experience.

Key Responsibilities

• Manage end-to-end partner onboarding projects, stepping in for non-standard situations or escalations.
• Serve as the first line of operational support for partners experiencing content pipeline, metadata, feed, or payment issues.
• Join external partner calls to explain technical integration requirements and platform capabilities.
• Interface with business development teams and partners across international marketplaces to ensure onboarding processes scale.
• Define and propose tooling feature requirements based on observed patterns in partner issues and feedback.
• Track engineering tickets on behalf of partners, provide clear context to development teams, and drive resolution timelines.
• Build mechanisms to report onboarding progress, partner health, and issue trends to leadership.
• Drive international expansion readiness, including per-region payment setup, metadata localization, rights verification, and quality assurance.
• Identify and implement process improvements to reduce partner time-to-live and decrease recurring issues.
• Manage a recurring cadence of partner syncs, tracking open issues and coordinating resolutions.
• Communicate program status, risks, and trade-offs to senior leadership through written narratives.

A Day in the Life

A typical day involves reviewing open partner tickets, assessing onboarding milestones, and preparing for partner calls to guide them through technical setup. You will collaborate with engineering teams to escalate and resolve technical bugs. The day also includes aligning with international counterparts on partner timelines and drafting feature proposals based on identified partner needs. You will conclude by updating tracking systems and summarizing progress for leadership.

Required Qualifications

Experience: 5+ years of program or project management experience, including managing cross-functional projects with technical and non-technical stakeholders. Experience with content operations, partner onboarding, or platform enablement at scale is also required.

Skills: Strong written and verbal communication skills are necessary for this role.

Preferred Qualifications

• Experience with content delivery pipelines, feed management, or streaming media operations.
• Experience working with international partners across multiple time zones and locales.
• Familiarity with self-service tooling platforms and product feedback loops.
• Comfort operating across Business Development, Product, and Engineering in a fast-moving environment.
• A track record of building operational mechanisms from scratch.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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