ServiceNow CMDB Subject Matter Expert (SME)

Job at a Glance

• Title: ServiceNow CMDB & Discovery SME
• Location: Wilmington, DE, Irving, TX, Scottsdale, AZ or Urbandale, IA (onsite 4 days per week)
• Contract: W2 only, 6+ month contract with potential for extension or conversion to full time with the client.
• Pay: $ 75-80/hour + optional medical, dental, vision, 401(k) match

Overview

We are seeking an experienced ServiceNow CMDB & Discovery Subject Matter Expert (SME) to design, implement, and maintain a robust CMDB and Discovery framework. The ideal candidate will ensure data accuracy, governance, and effective integration with ITSM and other enterprise systems.

Key Responsibilities

• Lead design, implementation, and optimization of CMDB and Service Mapping in ServiceNow
• Configure and manage Discovery (horizontal & cloud) and MID Servers
• Ensure CMDB data accuracy, completeness, and compliance with governance standards
• Define and maintain CI class models, relationships, and taxonomy
• Troubleshoot Discovery issues (credentials, patterns, probes, sensors)
• Collaborate with infrastructure, cloud, and application teams for CI onboarding
• Implement Service Mapping and dependency views for business services
• Establish and monitor CMDB health dashboards and KPIs (completeness, correctness, compliance)
• Support integrations with tools like SCCM, AWS, Intune, Azure, Tanium etc.
• Drive CMDB governance, audits, and best practices

Required Skills

• 6+ years of ServiceNow experience with strong focus on CMDB & Discovery
• Hands-on experience with: ServiceNow Discovery, Service Mapping, MID Server setup
• CI class modeling and relationship design
• Strong understanding of IT infrastructure (servers, network, cloud)
• Experience in troubleshooting Discovery patterns and credentials
• Knowledge of ITIL processes and CMDB lifecycle management
• Familiarity with integrations (REST/SOAP APIs, data sources)

Required Education

No Education Requirements

Preferred Skills

• ServiceNow certifications (CSA, CIS–Discovery or CIS–Service Mapping)
• Experience with cloud discovery (AWS/Azure/GCP)
• Exposure to ITOM modules and Event Management
• Strong analytical & problem-solving skills
• Stakeholder management and communication
• Attention to data quality and governance
• Ability to work in a fast-paced environment

Why Should I Apply?

This role offers the opportunity to lead critical ITSM initiatives within a dynamic environment, utilizing your ServiceNow expertise to shape enterprise infrastructure. Join us to make a significant impact on our client’s IT operations.

About CEI:

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

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