Quick overview
Job description
About the Role
Join an early-stage AI company as its first dedicated Customer Success Manager. You will own the post-sale customer journey and help build a proactive customer success function, partnering closely with customers, product, and engineering.
What You'll Do
Manage enterprise customers from onboarding and adoption through renewals and expansion.
Lead customer calls to understand needs, match use cases, and support adoption, with at least 13 hours per week spent in customer conversations.
Coach non-technical users on applying AI in their day-to-day work through enablement sessions, prompting guidance, and usage playbooks.
Capture customer feedback, bugs, and feature requests, and share them directly with product and company leadership.
Partner with forward-deployed engineering to guide proof-of-concept customers toward paid adoption.
Connect customer business objectives with AI capabilities across a broad set of enterprise integrations.
What We're Looking For
Five to seven years of customer success experience, including at an early-stage, horizontal AI company.
Experience driving proactive customer success beyond reactive support, including customer-facing AI enablement.
Background supporting both product-led growth and enterprise sales motions, ideally with AI products customers can prompt or configure themselves.
Comfort with Slack, Jira, GitHub, Confluence, and AI or large language model technologies.
A track record of sustained tenure in prior roles and the ability to work effectively in an evolving startup environment.
Compensation & Benefits
Base salary: $130,000 to $160,000 annually. Visa sponsorship is not available.
Location
Hybrid in San Francisco, California. Atlanta, Georgia is also an eligible location.