Power Platform Support Engineer - LATAM Remote

Job Summary

We are seeking an experienced Power Platform Support Engineer to provide L2/L3 production support, troubleshooting, maintenance, and enhancements for Microsoft Power Platform applications.

Key Responsibilities

• Provide L2/L3 support for Power Apps, Power Automate, Power BI, and Dataverse.
• Troubleshoot production issues, incidents, and service requests within SLA.
• Monitor workflows, integrations, scheduled jobs, and application performance.
• Perform Root Cause Analysis (RCA) and implement corrective actions.
• Support deployments, releases, and environment migrations.
• Manage user access, security roles, and Power Platform environments.
• Collaborate with development teams on fixes and enhancements.
• Maintain technical documentation, runbooks, and knowledge articles.
• Monitor platform health and proactively identify operational risks.

Required Skills

• Microsoft Power Apps – Canvas & Model-Driven Apps
• Power Automate – Cloud Flows
• Microsoft Dataverse
• Power BI
• SharePoint Online
• Microsoft 365
• SQL Server
• REST APIs / Web Services
• Power Platform Administration
• Production/Application Support
• Incident & Problem Management
• Change Management
• Root Cause Analysis
• SLA Management
• Release/Deployment Support

Preferred Skills

• Azure Logic Apps / Azure Functions
• Power Pages
• Copilot Studio / AI Builder
• CI/CD & ALM
• ServiceNow or similar ticketing tools
• PL-200 / PL-400 certification
• ITIL Foundation

Candidate Profile

• 5–7 years of IT experience with strong hands-on Microsoft Power Platform support experience.
• Strong troubleshooting and analytical skills.
• Good communication and stakeholder management abilities.
• Ability to work independently in a production support environment.