Senior ITSM & ServiceNow Performance Lead

Toyota Finance Australia Ltd in New South Wales is seeking a Senior Service Management Specialist to lead ITSM maturity, governance and continuous improvement across the organisation, focusing on the ServiceNow platform and ITIL-aligned practices. You will drive insights and performance reporting to optimise service delivery and user experience.

You will own the reporting framework, dashboards and KPI governance, collaborating with technology teams and vendors to strengthen compliance and drive