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Full time
Marketing
BO

Senior Customer Experience Designer: Journey & Insight

BOQBrisbane, Queensland🇦🇺AustraliaPosted 30 Sept 2026

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Brisbane, Queensland, Australia

Job Description

BOQ Group is seeking a Senior Experience Designer to shape customer journeys across physical and digital channels. You will lead human-centred design across discovery, definition, ideation and validation, translating insights into service experiences and strategic recommendations.

You will collaborate with multidisciplinary teams, facilitate workshops, synthesize research and communicate clearly to senior leaders to influence priorities and investments.

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