Desktop Support

We are seeking an IT Desktop & Mobile Support Specialist to provide Tier 1/intermediate-level technical support for desktop and laptop computers, peripherals, and related software. This position will assist end users with hardware and software installation, configuration, troubleshooting, equipment moves, and general technical support while maintaining accurate documentation in the ticketing system.

• Unpack, configure, install, and maintain desktop and laptop hardware.
• Install and configure supported software and applications.
• Provide end-user training on basic device and software functionality.
• Troubleshoot and resolve hardware, software, and peripheral issues.
• Relocate desktop computers, laptops, printers, and other computer peripherals as needed.
• Support the setup, maintenance, and troubleshooting of printers and plotters.
• Provide support for LCD projectors, TVs, and monitors.
• Research and develop alternative solutions when new technical issues arise.
• Create and maintain troubleshooting guides and installation procedures.
• Fully document customer interactions and resolutions in the ticketing system.
• Maintain current technical knowledge through independent research and learning.
• Build and maintain effective working relationships with customers and internal support teams.
• Make recommendations and exercise independent judgment when resolving technical issues.
• Work rotating schedules as needed to ensure adequate customer support.

• Associate degree in Computer Maintenance Technology, Computer Help Desk, Computer Network Administration, or a related field OR relevant IT technical experience.
• Experience installing, configuring, troubleshooting, supporting, and maintaining personal computers and hardware.
• Basic understanding of PC networking concepts and terminology.
• Familiarity with Microsoft Windows Active Directory.
• Experience supporting Microsoft Office applications, including Word, PowerPoint, Excel, Visio, and Project.
• Basic knowledge of printers and plotters.
• Familiarity with LCD projectors, TVs, and monitors.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Effective interpersonal and customer service skills.
• Ability to meet goals and objectives in a support environment.
• Ability to adapt to changing technologies, business processes, and organizational needs.
• Ability to distinguish colors for identifying electronic components and wiring.
• Proficiency with Microsoft Office and common productivity tools.

• Relevant industry certifications.
• Experience providing IT support within a utility, construction, or maintenance environment.
• Experience supporting utility construction and maintenance operations.