Mental Health Care Coordinator for High Needs Youth

Outpatient and C-Change Intensive Care Coordinator (ICC)

Position Details

• Classification: Regular Full Time (1.0 FTE), Non-exempt (Hourly)
• Location: Oakland, CA / Hybrid (client services are provided in person; documentation can be completed remotely)
• Schedule: Full time, Monday–Friday
• Pay: $34.62 per hour

Our Program: C-Change

C-Change works with youth who are at risk of, or have been identified as, sexually exploited minors, helping them transform their lives. The program focuses on stabilization, reducing mental health symptoms, building self-efficacy and self-determination, creating community, and connecting youth to additional resources. Our specialized model includes mental health screening, advocacy, clinical case management, and psychotherapy for at-risk youth. We serve young people up to age 21 who live throughout the Bay Area.

The Position

The ICC will work mainly with youth and young adults in C-Change. The role was is also referred to as a Mental Health Care Coordinator.

You will be responsible for assessing clients and for developing, coordinating, carrying out, and overseeing intensive, community-based behavioral health care plans. Clients have moderate to high acuity and complex needs that may be behavioral, medical, developmental, and/or psychosocial.

Each youth is supported by a Child & Family Team (CFT) that you will assemble and lead. The team draws on family, natural supports such as friends, extended family, neighbors, and community members, and formal system partners such as child welfare, schools, and juvenile probation, all working together toward the youth’s goals and toward lasting change. You will coordinate and facilitate regular CFT meetings and both monitor and contribute to the youth’s progress.

Guided by the Integrated Core Practice Model, you will use clinical judgment and discretion, in partnership with the team, to evaluate strengths and needs, choose interventions, coordinate services across disciplines, manage crises, link clients to resources, build behavioral skills, and design individualized care strategies.

The work is varied. It involves interpreting clinical information, applying professional standards, and making clinically informed decisions. You’ll provide services and attend agency meetings virtually (Zoom or phone), in the office, and in community settings such as our drop-in center, client homes, schools, and parks.

Key Responsibilities

• Assessment and care plans: Perform comprehensive biopsychosocial, behavioral health, risk, and functional assessments for clients with complex, high-acuity needs. Contribute to building, implementing, and tracking individualized care plans that use evidence-based and trauma-informed approaches. Assess clinical progress over time and change interventions as your ongoing assessment and professional judgment indicate.
• CFT facilitation: Set up, organize, and run CFT meetings regularly with youth, families, and their community partners. Facilitation training is provided.
• Caseload and direct services: Manage up to 19 clients, with 50% of your time (20 hours per week) spent providing behavioral health services to youth and families. This includes assessing strengths and needs, connecting youth to resources, supporting skill building, and providing crisis intervention and de-escalation, while producing high-quality documentation.
• Crisis response: Assess and respond to behavioral health crises, safety concerns, and urgent situations, both independently and alongside colleagues. Decide on appropriate interventions, escalation steps, mandated reporting, and emergency referrals using professional judgment.
• Documentation and billing: Write daily progress notes and complete other clinical documentation in line with WCC policies and procedures for EPSDT Medi-Cal and other billing requirements. You should know Medi-Cal reimbursement and billing procedures or be able to learn them.
• Teamwork: Collaborate with enthusiasm as a member of a multidisciplinary treatment team, helping youth and families set goals and move toward them.
• Ethics and mission: Meet all ethical and legal responsibilities, including those of a mandated reporter, and represent our mission and philosophy.

What We’re Looking For

Required:

• At least 2 years of professional, direct work with children and/or families using a mental health framework, in behavioral health, care coordination, intensive case management, social services, healthcare coordination, or related clinical services.
• Demonstrated experience with adolescents/minors who have a dual diagnosis, high mental health needs, and/or have experienced child sexual exploitation (CSE).
• Experience and skill facilitating groups, trainings, or treatment teams.
• A Bachelor’s or Master’s degree in Psychology, Social Work, Human Services, Counseling, or a related field. Significant relevant professional experience in mental health or behavioral health services may be considered instead of a degree.
• A vehicle, current car insurance, and a clean California DMV record. Travel by car to meet clients is required, generally within 90 miles of the WCC office.
• Availability for evenings and occasional weekends as needed.

Skills and qualities:

• Strong crisis assessment and intervention skills, and sound professional judgment when situations are unclear or changing.
• Passion for working with foster youth, families, and young adults with complex trauma histories.
• Strong motivation to work within a team-based approach.
• Commitment to humility, compassion, self-care, and personal growth.
• Cultural humility: Awareness of how power, privilege, race, and SOGIE affect yourself, clients, and others.
• Relationship focus: Understanding of how healthy relationships help youth navigate complex systems, and how trauma can affect youth and team dynamics. Openness to Restorative Justice practices.
• Comfort in the community: Willingness to provide services in homes, schools, parks, shelters, other agencies, and similar settings.
• Organization: Ability to stay organized, manage your schedule well, prioritize, and complete documentation on time.
• Learning mindset: Effective use of supervision, self-reflection, and accountability for growth areas. Enthusiasm for learning, with consistent participation in individual and group supervision, program meetings, and WCC-provided trainings.

Benefits

• Employer-paid medical benefits for employees
• 100% employer-paid dental and vision
• Dependent medical, dental, and vision (50% employer-paid)
• Medical and Dependent Care FSA and commuter plans
• 100% employer-paid life insurance and long-term disability insurance
• Voluntary accident, term life, and hospital indemnity insurance
• 403(b) and Roth retirement options, with an employer contribution targeted at 7.5% after your first year
• Quarterly (5–10%) and annual (10%) incentive compensation based on performance
• Three weeks of PTO in your first year, and 4+ weeks with additional years of service
• 12 paid holidays plus one paid floating holiday each year
• 4 paid self-care days each year
• $100 monthly wellness stipend
• Professional development stipend and CEUs for trainings
• Employee Assistance Program (EAP)