3rd level Technical Support Analyst - Onsite - Long Term Contract - Mechanicsburg, PA - B4218B

Our direct client is looking for a 3rd level Technical Support Analyst for an Onsite Long Term Contract in Mechanicsburg, PA. 

Note:
- Position is onsite with opportunity to work remotely based on business needs/supervision discretion.
- The individual is required to pick up commonwealth-issued equipment the first day.
- Interviews will be conducted in person on site at 1920 Technology Parkway, Mechanicsburg, PA 17050.
- Work hours: 8 AM - 4 PM (40 hours per week). Management is flexible with regards to if a contractor wishes to start their day at let’s say 7:30 AM. However, they need to be available during DOC's core hours. Specifics can be discussed at the interview.

J0B DESCRIPTION:
- This position serves as a 3rd level Support Analyst and provides support for PSDC SCCM, Airwatch, VDI, and Inmate environments.
- Troubleshoots and assists with hardware and software support escalations.  
- Works with IT Support staff and End Users as needed.  
- Provide instruction for processes and problem resolution.
- Assist and supports SCCM deployments, packaging applications, and other SCCM tasks.  
- Maintains Operating System Deployment (OSD) task sequences and relative packages. Supports the Airwatch console environment with managing assets and objects.  
- Supports the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting.  
- Supports the DOC Inmate environment with general troubleshooting, image testing, and customizations.
- Reviews and recommends hardware and software purchases and system integration/installation. 
- Works with users to determine needs and specify IT requirements. 
- Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.
- Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment. 
- These include, analyzing security services and directory services. 
- Develops and/or contributes in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.

SKILL MATRIX:
- At least 3 years of relevant experience - Required 

Question 1: Background Check: This position requires an in-depth background check, including fingerprinting and requires successful results. Do you accept this requirement?
Question 2: This position is onsite with opportunity to work remotely based on business needs/supervision discretion. Where does your candidate currently reside?
Question 3: This position is 40 hours per week. Is this understood?
Question 4: Inaccurate responses to the skills above will result in your company being omitted from future DOC requisitions. The skills (and applicable experience) must also be explicitly referenced in the candidate resume. Have you confirmed that the responses to the skills above are accurate and reflect the actual experience the candidate possesses?
Question 5: Interviews will be conducted in person on site at 1920 Technology Parkway, Mechanicsburg, PA 17050. Is this understood?
Question 6: All consultants are prohibited from taking or using government-issued equipment outside the United States. Violation of this policy may result in serious consequences, as the equipment is government property. Do you understand and agree to abide by this provision?

Location: Onsite, Mechanicsburg, PA
Type: Long Term Contract