Desktop Support

Role: Deskside Support

Location: Lemoyne, PA

Work Mode: Client Location No Remote / No Relocation

Contract / Contract to Hire

Deskside Support: A deskside technician's job is to provide support and maintenance for a company's desktop computing environment.

They may be responsible for:

• Troubleshooting: Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices
• Installation: Installing, configuring, and maintaining hardware and software
• Diagnosis: Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures
• Network Support: Troubleshooting network devices to ensure connectivity.
• Virus Detection: Implementing virus detection and eradication procedures.
• End-user Support: Providing end-user assistance in person, by telephone, or via email.
• Customer Service: Acting as a model of customer service excellence for organizational staff members.