AJO Technical Account Manager

Location: Richardson, Texas
Duration: 6 Months
Experience: 10+ Years

We are seeking an experienced Adobe Journey Optimizer (AJO) Technical Account Manager with strong hands-on expertise in Adobe Experience Platform (AEP). The ideal candidate will be responsible for managing technical client requirements, providing platform guidance, resolving complex technical issues, and ensuring effective customer engagement.

Primary Skills 

• Adobe Journey Optimizer (AJO)

• Adobe Experience Platform (AEP)

• Technical Account Management

Secondary Skills

• Customer Journey Orchestration and Personalization

• Audience Segmentation and Profile Management

• XDM Schemas, Datasets, and Data Ingestion

• REST APIs, JSON, JavaScript, and SQL

• System Integration and Technical Troubleshooting

• Client Relationship and Stakeholder Management

• Technical Risk and Escalation Management

• Adobe Campaign, Customer Journey Analytics (CJA), Adobe Target, and Adobe Analytics

Key Responsibilities

1. Manage client technical requirements and deliver scalable AJO/AEP solutions.

2. Own technical account management activities, providing proactive guidance, best practices, and platform support.

3. Coordinate complex technical issues with Support, Engineering, Consulting, and Customer Success teams.

4. Translate business requirements into effective customer journey and personalization solutions.

5. Troubleshoot data ingestion, audience segmentation, profile, integration, and journey-related issues.

6. Maintain effective client communication, proactively address concerns, and minimize escalations.

7. Provide knowledge transfer and guidance on platform changes, updates, and releases.

8. Identify technical blockers, manage risks, and prioritize customer requirements.