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AJO Technical Account Manager

SysMind, LLCRichardson, TX🇺🇸United States

Why this role stands out

This hybrid role offers a fantastic opportunity to deepen your expertise in Adobe Journey Optimizer and Adobe Experience Platform while building strong client relationships in a dynamic environment. You'll thrive here if you have extensive technical account management experience and a knack for solving complex challenges, so don't miss out on applying!

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationRichardson, TX, United States
Account ManagementStakeholder Management

Job description

Location: Richardson, Texas
Duration: 6 Months
Experience: 10+ Years

We are seeking an experienced Adobe Journey Optimizer (AJO) Technical Account Manager with strong hands-on expertise in Adobe Experience Platform (AEP). The ideal candidate will be responsible for managing technical client requirements, providing platform guidance, resolving complex technical issues, and ensuring effective customer engagement.

Primary Skills

  • Adobe Journey Optimizer (AJO)

  • Adobe Experience Platform (AEP)

  • Technical Account Management

Secondary Skills

  • Customer Journey Orchestration and Personalization

  • Audience Segmentation and Profile Management

  • XDM Schemas, Datasets, and Data Ingestion

  • REST APIs, JSON, JavaScript, and SQL

  • System Integration and Technical Troubleshooting

  • Client Relationship and Stakeholder Management

  • Technical Risk and Escalation Management

  • Adobe Campaign, Customer Journey Analytics (CJA), Adobe Target, and Adobe Analytics

Key Responsibilities

  1. Manage client technical requirements and deliver scalable AJO/AEP solutions.

  2. Own technical account management activities, providing proactive guidance, best practices, and platform support.

  3. Coordinate complex technical issues with Support, Engineering, Consulting, and Customer Success teams.

  4. Translate business requirements into effective customer journey and personalization solutions.

  5. Troubleshoot data ingestion, audience segmentation, profile, integration, and journey-related issues.

  6. Maintain effective client communication, proactively address concerns, and minimize escalations.

  7. Provide knowledge transfer and guidance on platform changes, updates, and releases.

  8. Identify technical blockers, manage risks, and prioritize customer requirements.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations to qualified applicants with disabilities and for sincerely held religious beliefs, as required by applicable law. Applicants who require a reasonable accommodation during the hiring process may request assistance.
Employment may be contingent upon the successful completion of job-related pre-employment screening, which may include background and reference checks and, where permitted by applicable law and applicable to the position, drug testing. All such screening will be conducted in accordance with applicable federal, state, and local laws.

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