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Contact Center IVR Concepts------Saint Johns, FL-or Any location is fine ---Onsite

HUMAC INC.Florida City, FL🇺🇸United StatesPosted 13 Aug 2026

Why This Role Stands Out

This role offers an exciting opportunity to shape cutting-edge contact center solutions using Amazon Connect, LLMs, and Python, ideal for experienced professionals eager to drive innovation in cloud-based customer experience. You'll collaborate with a dynamic team to build scalable platforms, making this a rewarding position for those passionate about advanced technology and impactful customer service.

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Florida City, FL, United States
Posted
3 weeks ago

Job Description

Contact Center IVR Concepts
Work Location: Saint Johns, FL-or Any location is fine ---Onsite

Must have skills:
Amazon connect
LLM
Python, Lambda

Detailed Job Description:
Design, build, and support Contact Center solutions, with a strong focus on cloud-based customer experience platforms.
Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities.
Collaborate with cross functional teams to deliver scalable, secure, and high performing contact center solutions.
Amazon Connect, Python, Lambda, LLM Assisted NLU

Minimum years of experience: 10+ years

Top responsibilities
Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities




Sirisha N
Sr IT Analyst
Humac Inc.

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