Support Analyst

One of our clients is looking for the position of Support Analyst based on following skills:

Position is onsite with opportunity to work remotely based on business needs/supervision discretion.

Work hours: 8 AM - 4 PM (40 hours per week). Management is flexible with regards to if a contractor wishes to start their day at let’s say 7:30 AM. However, they need to be available during DOC's core hours. Specifics can be discussed at the interview.

Purpose:

This position serves as a 3rd level Support Analyst and provides support for PSDC SCCM, Airwatch, VDI, and Inmate environments.

Troubleshoots and assists with hardware and software support escalations.  Works with IT Support staff and End Users as needed.  Provide instruction for processes and problem resolution.

Assist and supports SCCM deployments, packaging applications, and other SCCM tasks.  Maintains Operating System Deployment (OSD) task sequences and relative packages. Supports the Airwatch console environment with managing assets and objects.  Supports the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting.  Supports the DOC Inmate environment with general troubleshooting, image testing, and customizations.

Reviews and recommends hardware and software purchases and system integration/installation. Works with users to determine needs and specify IT requirements. Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.

Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment. These include, analyzing security services and directory services. Develops and/or contributes in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.

The successful candidate may have to undergo a drug test and background check.

Sincerely,

Rakhi Ankush

Digitek Software, Inc.

650 Radio Drive, Lewis

Center, OH 43035 Tel No : ext. 3137/ Fax

Email