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Intake Case Specialist - 2025927

WrChicago🇺🇸United States

Quick overview

Salary$23 - $25/hr
SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationChicago, United States
Mediation

Job description

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
POSITION SUMMARY:

World Relief seeks a Case Manager to deliver comprehensive support and ongoing community orientation to immigrant families. In this role, you will help clients navigate detention services, enroll children in school, access medical care, apply for public benefits, and connect with external community resources.

This is a limited-term position funded through a grant agreement until 6/30/2027 and contingent upon funding extension.

ROLE & RESPONSIBILITIES:

  • Conduct comprehensive assessments with immigrant families, asylum seekers, parolees, and visa holders to identify needs, overcome barriers, and connect them with appropriate community resources.
  • Assist families in accessing and understanding public benefits programs, including Medicaid, All Kids, VTTC, and WIC.
  • Orient participants to the healthcare system by helping schedule and attend appointments, arranging or providing transportation, and assisting with physician communication.
  • Educate families on navigating their new surroundings in Chicagoland and research community resources, such as food pantries, housing support, ESL classes, healthcare, and legal services.
  • Maintain timely, accurate, and confidential digital and physical client files, case notes, and internal database tracking systems.
  • Actively participate in team meetings, program trainings, and supervision check-ins while applying trauma-informed practices and high confidentiality standards.
  • Other duties as assigned.

JOB REQUIREMENTS:

PREFERRED QUALIFICATIONS:

  • Bachelor’s degree in Social Work, Human Services, International Relations, or a related field (or equivalent combination of education and/or direct service experience/customer service experience).
  • Personal or professional understanding of the immigrant experience and navigation of local social service systems.
  • Proficiency or fluency in a second language spoken by local client communities (e.g., Spanish, Dari, Pashto, Ukrainian, Russian, Arabic or French) highly preferred.
  • Knowledge of and experience working with traumatized populations, utilizing trauma-informed approaches and strengths-based practices.
  • Highly self-motivated and adaptable, with a strong ability to work independently in a fast-paced, evolving environment.
  • Strong mediation, critical thinking, and problem-solving skills, with a track record of effective advocacy on behalf of clients with service providers and government agencies.
  • Excellent organizational skills with proven follow-through on assignments, complex paperwork, and project deadlines.
  • Exceptional relational and intercultural communication skills, with an ability to build trust across diverse backgrounds.
World Relief offers a competitive benefits package and employee discount program for full-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

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