Cisco Voice and Video Technician 2 with Security Clearance

AMERICAN SYSTEMS, a 100% employee-owned company, is seeking a Cisco Voice and Video Technician 2 to support secure enterprise voice and video communications in a high-visibility Department of Defense environment. The ideal candidate brings hands-on experience with Cisco collaboration technologies, works well in a fast-paced operational setting, and can support mission-critical communications services while maintaining compliance with customer standards and DoD security requirements. Responsibilities As a Cisco Voice and Video Technician 2 with AMERICAN SYSTEMS, you will: * Install, maintain, and upgrade VoIP and VTC endpoints. * Handle daily MACD requests for phones, voicemail, and user accounts in CUCM and CUC. * Provide Tier 1/Tier 2 support for voice, video, and conferencing issues by phone, email, and onsite. * Monitor system health and troubleshoot voice, hardware, and software issues. * Perform basic troubleshooting for conference room, A/V, and VTC systems. * Support VTC session scheduling, setup, and monitoring. * Track and resolve incidents and service requests in ServiceNow or a similar ticketing system. * Escalate complex issues to senior engineers, Tier 3 support, or vendors. * Follow DoD STIGs, engineering standards, and local procedures. * Coordinate repair or replacement of failed VoIP and VTC devices. * Maintain clear documentation of installs, issues, and resolutions. * Share recurring fixes and process improvements with the team. Work Environment * This position supports a secure government customer site and requires direct interaction with end users, communications equipment, and conference spaces. * The role requires professionalism, responsiveness, and the ability to support mission-critical voice and video services in a dynamic operational environment. Qualifications * U.S. Citizenship required
* Active Top Secret/SCI required
* High school diploma and 3 to 5 years of related experience supporting voice, video, telecommunications, or unified communications systems
* Current DoD 8570/8140 IAT II-level certification required (e.g., Security+ CE, or equivalent)
* Experience supporting Cisco collaboration tools ver. 14+ or higher, including CUCM, Cisco Unity Connection, and related voice/video technologies
* Working knowledge of MACD operations, endpoint provisioning, and telecom user support
* Fundamental understanding of Layer 1 troubleshooting and basic voice call flow concepts
* Ability to provide professional support to users in a fast-paced, mission-focused environment
* Strong troubleshooting, customer service, organizational, and written communication skills
* Experience with ServiceNow or similar ticketing systems
* Proficiency with Microsoft Office applications Additional Experience that's Helpful: * Experience supporting Cisco CMS, Expressway, or similar
* Experience supporting conference room A/V, VTC operations, or executive comms environments
* Familiarity with DoD operational and customer service environments in secure spaces
* Experience with endpoint lifecycle support, inventory coordination, or warranty replacement processes AMS1 Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $35.00/Hr. - USD $40/Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status