Active Directory/Service desk engineer (Onsite - Must be local to TN)

Description

• THIS REQUISITION IS BEING REOPENED FOR ADDITIONAL CANDIDATE SUBMISSIONS
• Work Location: 312 Rosa Parks Avenue Nashville, TN 37243
• Must be able to lift at least 50 pounds.

IT Call Center Experience preferred

• Able to handle call volume of up to 30 calls per day.
• People/Customer Service skills required

Printer Administration and Troubleshooting

• Server Print Queue, and local Queues

Active Directory Management

• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

• Setting up new phones/Ipads
• Resetting iTunes accounts
• Resetting network settings
• Backup/Restore device data

Video Conferencing

• Cisco WebEx
• MS Teams
• Cisco Presence video solutions

Network troubleshooting

• Internal vs external
• VPN
• LTE
• Wifi

Application Troubleshooting

• Account permission
• Compatibility settings
• Browser vs installed

Remote support

• MSRA
• RDP
• TEAMs
• Webex
• Hardware Deployment

ServiceNow

• Ticket management
• Ticket assignment

Schedule

• Days Monday  Yes Tuesday  Yes Wednesday  Yes Thursday  Yes Friday  Yes Saturday  No Sunday  No
• Hours/Day7.5
• Time Zone CST
• Shifts Shift 1
• Start Time 8:00 AM
• End Time 4:30 PM
• Active Yes

“Cleo Consulting is an equal opportunity employer (Minorities/Women/Veterans/Disabled)”