Technology

HELP DESK ANALYST (MUST BE BILINGUAL, SPANISH/ENGLISH)

CaresoftConyers, GA🇺🇸United StatesPosted Aug 29, 2026

Why This Role Stands Out

Leverage your bilingual skills to provide crucial technical support and grow your IT expertise within a reputable company. If you excel at problem-solving and enjoy a collaborative environment, this long-term opportunity is an excellent step in your career. Don't miss out on the chance to make a real impact!

Quick Overview

Seniority

Mid Senior

Work mode

On Site

Location

Conyers, GA, United States

Posted

4 weeks ago

Active Directory

Job Description

Title: HELP DESK ANALYST (MUST BE BILINGUAL, SPANISH/ENGLISH)
Location: Conyers, GA 30013(Onsite)
Durartion: Long Term

Skills:
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Bilingual - Spanish/English