Principal Solution Architect , CS3

Mission Statement of Customer Success, Solutions and Services (CS3):

Empower our clients to achieve exceptional outcomes by proactively driving their success with our products and services, providing expert advice and timely service, and delivering innovative solutions tailored to their unique needs.

The CS3 team is dedicated to building lasting partnerships that create value, foster trust, and ensure our clients maximize the full potential of our products and services to achieving the outcomes they desire. By executing against this mission, we intend to exceed our clients’ expectations and develop a community of advocates

Job Description

Arcesium seeks a talented and motivated Technical Client Solutions Architect to join our CS3 team. This person will draw on their technical expertise to execute cross-cutting solutions that helps integrate and scale the Arcesium technology platform. The successful candidate will be responsible for engaging with customers to provide strategic and tactical guidance to them to increase the value they acquire from Arcesium suite of products.

What You'll Do:

• Understand the capabilities of the Arcesium technology platform and design and implement solutions that will help integrate the platform and unlock scale. Ability to showcase product demo + work out solutions for business use cases using best product-fit
• Develop comprehensive solution architectures that meet functional and non-functional requirements, ensuring alignment with industry standards and best practices
• Work with internal cross-functional teams (product, sales, account management, support, operations, etc.) to ensure customer’s solutions/issues are addressed. Build and maintain relationships, and create trust with internal stakeholders from the Engineering, Services (Operations) and Product organization.
• Create prototypes and proof-of-concept implementations for complex solutions to validate design approaches
• Must be comfortable discussing the technical solution strategies and enterprise roadmap with people at all levels of our organization and CxO to project-level teams in our clients
• Strong ability to build the value proposition and solution documents, and in some cases, the business case for a corporate client
• Evaluate how customers manage their Arcesium product & identify efficiency and effectiveness gains (process & tools)
• Work closely with Customer Success Manager to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs.
• Manage risks pre-emptively, while using metrics to drive projects forward and escalate risks to stakeholders.
• Recommending process improvements to support growth and other internal goals.

What You'll Need:

• A formal degree in Computer Science or a related discipline with 7-12 years of experience in building technology solutions.
• Good understanding of API, distributed systems architecture and/or Data Products (Spark, Delta Lake, Iceberg, Snowflake), ETL pipelining and DevOps philosophy.
• Programming experience in Python or any similar programming language is a must
• Strong problem-solving skills, the ability to learn quickly, and the openness to try different tools, technologies & concepts
• Good understanding of working with distributed teams.
• The ability to be self-motivated and to think independently while being a team player
• Proficiency in using Project Management and Communication tools