IT Support Engineer (12 Months Fixed Term)

IT Support Engineer (1st & 2nd Line)
12-Month Fixed-Term Contract
Location: Durham (5 Days On-Site)

We're looking for a proactive IT Support Engineer to join our team on a 12-month fixed-term contract based in Durham. This is a hands-on, on-site role providing 1st and 2nd line IT support to end users, ensuring excellent customer service and timely resolution of technical issues.

Key Responsibilities:

• Provide 1st and 2nd line IT support for hardware, software and user queries.
• Troubleshoot and resolve desktop, laptop, mobile device and application issues.
• Manage user accounts and permissions (Active Directory/Microsoft 365).
• Build, configure and deploy IT equipment.
• Escalate complex issues where required and maintain accurate support documentation.
• Deliver excellent customer service while meeting SLAs.

What We're Looking For:

• Previous experience in a 1st/2nd line IT support role.
• Strong knowledge of Windows 10/11, Microsoft 365 and Active Directory.
• Experience with hardware builds, troubleshooting and end-user support.
• Excellent communication and problem-solving skills.
• A proactive, customer-focused approach.

This is an excellent opportunity to join a supportive team and make an immediate impact in a fast-paced IT environment.