Service Desk Manager

Don't want to spend every day staring at a ticket queue?

Here, you won t just support projects; you ll run them.

You ll get to make a real impact on the business and gain the recognition you deserve.

You ll be your customers IT hero - you're happiest when you're hands-on, building relationships and seeing the difference your work makes.

If variety is what you re after, you ll get it here by getting out to customers, leading projects and solving real technical challenges.

One day you'll be planning a Microsoft 365 or Azure migration, the next, you'll be on-site helping a customer roll out new infrastructure, solving a networking issue or recommending the best solution for their business.

You'll work directly with the business owners, have the freedom to get things done, and be trusted to make decisions.

The customer base is built entirely from referrals and recommendations, so you'll be supporting loyal local companies that value good service and long-term relationships.

You ll also get to put your theory to the test and gain funded IT-related qualifications.

What you'll be doing

• Leading IT projects, including Microsoft 365 and Azure migrations.
• Visiting customer sites across Warwickshire to install, configure and support IT systems.
• Troubleshooting and resolving technical issues both remotely and on-site.
• Building long-term relationships with customers and becoming their trusted IT expert.
• Supporting the Service Desk by responding to incidents and service requests.
• Installing, maintaining and repairing PCs, servers and network equipment.

You ll need knowledge of:

• Azure, 365 and SharePoint
• Windows Server
• Networking, LAN, WAN and WLAN
• Firewalls and VPNs
• Plus, a full UK driving licence and your own vehicle (you ll be paid for your mileage)

The perks and benefits

• Funded IT qualifications and ongoing development.
• Westfield Health Wellbeing Scheme.
• 21 days' annual leave.
• Private parking.
• Cycle to Work Scheme.
• Secure bike storage and on-site showers.
• There s a gym just around the corner.
• A games room, including air hockey!

Working hours

Monday to Friday, 9:00am to 5:30pm (37.5 hours per week with a one-hour lunch break).