Why This Role Stands Out
As a Customer Support Specialist at Infojini Inc., you'll be the vital first point of contact, honing your problem-solving and communication skills while managing critical customer issues and escalations. This on-site role is perfect for driven students eager to gain hands-on experience in a reputable company and build a strong foundation for their future career. Don't miss this chance to grow and make a real impact!
Quick Overview
Job Description
Overall Purpose: This position will provide support fo Customers. Roles & Responsibilities: 1) Customer call receipt � first point of contact for Customers for problem recording. 2) Customer verification, problem validation and documentation. 3) Ticket Management. 4) Status customer on a regular basis. 5) Manage escalations. 6) Interface with internal and external Vendors. 7) Adhere to SLAs, processes and tools. 8) Basic trouble shooting routers/circuits.
ONLY STUDENTS
All your information will be kept confidential according to EEO guidelines.