Recently postedFull timeEngineering

Avaya/Genesys Contact Center Engineer (L2) - Hybrid

Infosys LimitedMelbourne, Melbourne🇦🇺Australia

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationMelbourne, Melbourne, Australia

Job description

Infosys Limited in Australia seeks a Contact Center Consultant with Avaya and/or Genesys Cloud operations experience to ensure uninterrupted contact center services. The role covers end-to-end administration, configuration, and support across UC, CC solutions, and related tools.

You will collaborate across telephony, CRM, WFO, and infrastructure layers, with on-call readiness and hybrid working arrangements considered case by case.