SAP NS2 Senior Support Engineer (Ariba Downstream)

NS2 COMPANY DESCRIPTION

SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers. 

This position requires access to customer data.  Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role.  All internals must have manager’s approval to transfer

Solution Support Engineering — SAP Ariba Downstream

SAP NS2 is seeking a Solution Support Engineer to support SAP Ariba Downstream products, including Buying and Invoicing, Catalogs, and Guided Buying.

What you’ll bring

Bring your technical troubleshooting skills, customer focus, and ability to independently resolve complex SAP Ariba Downstream issues. You will apply sound judgment, communicate clearly with customers and stakeholders, and contribute to high-quality support in a secure cloud environment.

What you’ll build

You will provide end-to-end technical support by managing service requests, troubleshooting issues, performing root cause analysis, and collaborating with support and development teams to resolve defects. You will create reusable knowledge content, identify proactive improvement opportunities, and support escalations, Priority 1 incidents, and on-call coverage as needed.

Where you belong

At SAP NS2, you will join a customer-focused Secure Cloud Support organization. You will collaborate with global support engineers, product teams, and stakeholders to deliver reliable, secure, and high-quality support for national security and critical-infrastructure customers.

• Experience supporting SAP Ariba Downstream applications, including Buying and Invoicing, Catalogs, Guided Buying, or related procurement solutions.
• Ability to manage concurrent service requests while meeting SLAs, support KPIs, and customer communication expectations.
• Experience troubleshooting complex issues, reproducing defects, and performing root cause analysis.
• Knowledge of procurement processes, including purchase orders, invoices, catalogs, reconciliation, contracts, and sourcing.
• Experience collaborating with development teams on defect reporting, prioritization, validation, and resolution.
• Technical familiarity with SQL, XML/JSON, SOAP, HTTP, SAML/SSO, log analysis, or browser troubleshooting.
• Ability to participate in escalation support, including Priority 1 incidents, war rooms, and rotational on-call coverage.

All your information will be kept confidential according to EEO guidelines.

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

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Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process
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Please note that any violation of these guidelines may result in disqualification from the hiring process.