International Parts Service Coordinator

International Parts Service Coordinator

Position Summary

OPEX Corporation is seeking to fill the full-time International Parts Service Coordinator position for the Parts department. This role will be responsible for various tasks including, but not limited to creating and maintaining orders, engaging with customers to address inquiries and concerns to ensure customer satisfaction, performing research, communicating with customers and OPEX employees, and other office duties.

This position would be one of the following: Monday through Friday 5:00am–1:30pm; 6:00am – 2:30pm; or 7:00am–3:30pm with occasional overtime. If you are a communicative, diligent, punctual and detail-oriented individual then OPEX may be the right place for you to pursue your career.

Essential Responsibilities

• Review and manage customer purchase orders to ensure appropriate information
• Enter and maintain customer orders into the Oracle ERP System
• Engage with internal and external customers, via phone and e-mail to ensure customer satisfaction
• Maintain ASN within customer portals.
• Communicate and consult with various departments to find appropriate solutions to customer inquiries.  (Accounting, Shipping, Field Service, Technical Support Departments)
• Maintain and run reports
• Other duties as assigned

Qualifications

• High school degree or GED required
• Strong verbal and written communication skills
• Excellent customer service attitude, consistently pleasant phone manners. 
• Basic familiarity with common office programs including Microsoft Windows, Outlook, Word, Excel, etc. Oracle experience is a plus but not required.
• Previous Customer Service experience is a strong plus.
• Moderate typing skills, including 10-key
• Previous experience with creating and maintain inventory orders within ERP system
• Ability to run reports and understanding of database and spreadsheets is strongly preferred
• Team player and ability to maintain a positive attitude

Physical/Work Environments

•    Worker will be working in an office environment

Hourly pay range $20-25 based on  experience.