Income Officer

We are working in partnership with a large and well-established Housing Association in Bristol who are looking to appoint an experienced Income Officer to join their growing team on a permanent basis.
This is an excellent opportunity for an income professional with a background in social housing to join an organisation that genuinely invests in its people and offers a flexible hybrid working environment.
The RoleYou will be responsible for managing a designated income patch, ensuring rental income is maximised whilst providing a supportive and customer-focused service to residents. Working closely with Housing Officers and external agencies, you will take ownership of arrears cases from early intervention through to legal action where required.

Key responsibilities of an Income Officer:

• Managing rent arrears and reducing debt across a designated patch
• Contacting tenants to prevent arrears and agree sustainable repayment plans
• Providing advice around welfare benefits, budgeting and financial inclusion
• Serving notices and progressing cases through the legal process when necessary
• Preparing court documentation and representing the organisation at hearings where required
• Working collaboratively with internal teams and external support agencies to sustain tenancies
• Maintaining accurate records and ensuring compliance with housing legislation and policy

To be successful in this role, you will have:

• Previous experience working within an Income Officer, Rent Recovery Officer or Housing Officer role
• Strong knowledge of rent arrears recovery and income management within social housing
• Experience managing cases through the full arrears process, including legal action and court preparation
• Excellent communication and negotiation skills
• Knowledge of welfare benefits and tenancy sustainment practices
• A customer-focused approach with the ability to balance support and enforcement

Benefits of his Income Officer role:

• Hybrid working model
• Generous annual leave entitlement plus bank holidays
• Additional wellbeing days
• Excellent pension scheme
• Life assurance cover
• Employee assistance programme
• Health and wellbeing support
• Ongoing training and professional development
• Enhanced family-friendly policies
• Flexible working options
• Opportunities for career progression within a large housing organisation

If this Income Officer role is of interest, please apply or contact (url removed)