Director, IT Operations & Technology Strategy

Requirements

What You'll Need

·       10–15 years of progressive IT experience, with at least 5 years in a director-level or senior leadership role carrying both operational and strategic accountability.

·       Proven ability to operate simultaneously as a strategic leader and a hands-on operator setting organizational direction while maintaining personal accountability for execution quality.

·       Deep expertise with the Microsoft 365 ecosystem (Exchange Online, Teams, SharePoint, Intune, Azure AD / Entra ID) and the ability to provide authoritative guidance across all platform components.

·       Demonstrated experience owning and managing an IT budget, including capital planning and executive-level financial reporting.

·       Demonstrated ability to think and communicate architecturally, understanding how systems interconnect, where data flows, and how technology decisions create downstream risk or opportunity.

·       Experience conducting technology assessments or audits and translating findings into actionable, prioritized roadmaps with clear business rationale.

·       Proven track record managing IT service management processes at a governance level; ITIL framework knowledge expected.

·       Strong cybersecurity knowledge including endpoint security, identity governance, and incident response; experience owning an organization's security posture end-to-end.

·       Demonstrated people leadership experience including hiring, developing, and retaining IT talent; building high-performing teams and managing performance with clarity and care.

·       Executive presence and communication skills including being able to present technology strategy, risk, and investment decisions credibly to C-suite and ownership audiences.

What'll Set You Apart

·       Experience in the property management, real estate, or multifamily housing industry.

·       Familiarity with property management platforms such as Yardi, HappyCo, and EliseAI.

·       Experience scaling an IT function through a period of company growth, technology transformation, or platform consolidation.

·       Microsoft certifications (e.g., AZ-104, MS-900, SC-900) and/or ITIL Foundation certification or above.

·       A bachelor's degree in Information Technology, Computer Science, Business, or a related field; an MBA or graduate degree is a plus.