(Only Locals) :: ServiceNow Project Manager :: Chicago, IL

Role: ServiceNow Project Manager

Location: Chicago, IL (Hybrid) - Locals Only 

Contract: Long term

Exp: 7+ Years 

What You’ll Do

• Drive ServiceNow Delivery: Manage end-to-end project timelines, scope, releases, and enhancements across the ServiceNow platform.
• Partner with Business Leads: Work directly with senior stakeholders to define key success metrics and operational insights.
• Hands-on Data & Reporting: Extract raw data and build executive-ready dashboards/reports (SLAs, KPIs, CSAT, operational trends) directly out of ServiceNow.
• Bridge Tech & Business: Translate complex technical updates into clear business language and business needs into actionable technical user stories.
• Maintain PM Discipline: Track risks, manage RAID logs, run team status meetings, and keep executive leadership informed.

Must-Have Skills

• ServiceNow Expertise: Deep practical experience with ITSM, ITOM, and SPM/ITBM modules.
• Hands-On Reporting: Proven experience pulling raw data and building native dashboards in ServiceNow.
• Project Management & Agile: Strong track record leading projects using Agile/Scrum (Jira, Azure DevOps, or ServiceNow SPM) with solid RAID log and risk management discipline.
• Stakeholder Communication: Exceptional ability to communicate with senior business leads without getting bogged down in technical jargon.