Director of IT Service Delivery & Incident Management

Compare the Market Pty is seeking a Head of Service Management to oversee IT service delivery for internal CtM and iSelect users. You will define ITSM frameworks, lead incident response, and drive continuous improvement across governance, controls, and performance.

The role emphasizes Level 1 support triage, user satisfaction, and partnering with business teams to enhance IT services and operations. You will lead end-to-end ITSM lifecycle management and foster reliability across our platforms.