Why This Role Stands Out
This leadership role offers a fantastic opportunity to shape IT service delivery and drive impactful improvements within a reputable company, perfect for an experienced IT leader passionate about operational excellence and team collaboration. You'll thrive in this hybrid environment by leveraging your expertise in ITSM frameworks and incident management to enhance user satisfaction and platform reliability. Apply now to make a significant contribution to Compare The Market's success!
Quick Overview
Job Description
Compare the Market Pty is seeking a Head of Service Management to oversee IT service delivery for internal CtM and iSelect users. You will define ITSM frameworks, lead incident response, and drive continuous improvement across governance, controls, and performance.
The role emphasizes Level 1 support triage, user satisfaction, and partnering with business teams to enhance IT services and operations. You will lead end-to-end ITSM lifecycle management and foster reliability across our platforms.
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