Service Technician I

Service Technician I | East Berlin, CT, United States | On-site

We're hiring on behalf of a world-leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses globally. With a strong commitment to client experience and a focus on making the world a safer place, this organization empowers over 13,000 colleagues across 40 countries. They offer a comprehensive portfolio of security systems and services, driven by innovative technology and a depth of knowledge.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues, working both independently and as part of a team.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications through a digital change control tracking system.
• Conduct pre-deployment end-to-end testing and on-site installations of software upgrades and major modifications.

What You'll Need

• High School diploma or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion, and fire alarm systems.
• Working knowledge of network communications and IP addressing.
• Strong working knowledge of Microsoft Office.
• Excellent problem-solving, analytical, communication, and time management skills.

What's On Offer

• Paid company training and educational assistance.
• Comprehensive benefits package including medical, dental, vision, and life insurance.
• 401K with a 60% match up to 6% of salary.
• Paid time off for vacation, holidays, and sick days.
• Company vehicle, laptop, and cell phone provided.

Apply via Haystack today!